Terms of Sale for Digital Products, Courses, Programs, Training, Consultations, and Packages

LAST UPDATED: March 2021

These terms and conditions are governed by the laws of Queensland, Australia and you hereby irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.

On this website:

“Additional Rules” means any additional rules or guidelines that we determine to apply to particular events or aspects of this website, such as competitions or special promotions;

“Loss” means any loss, damage, cost, claim or expense;

“Terms and Conditions” means these terms and conditions of use (as varied by us from time to time) and includes any Additional Rules;

“we” and “us” means Optimise and Grow Online (ABN 33 136 392 449) of Queensland, Australia;

and “website” means the whole or any part of this website located at www.optimiseandgrowonline.online and it’s connected course and program delivery software.

Any questions about terms or any of the services or programs can be sent to hello@optimiseandgrowonline.com.au.

By continuing with your purchase, download or subscribe from Optimise & Grow Online you are hereby agreeing to these terms and conditions of sale in conjunction with the terms of our Privacy Policy.

    1. This Agreement contains the entire agreement between the client and Optimise & Grow Online with respect to the subject matter of the contracted services and agreement.
    2. Both parties agree that this document supersedes and prevails over any prior agreement or understanding (if any) between the parties. These terms do not supersede a previously signed client agreement that is already in place.
    3. If you have any questions about these terms, please email hello@optimiseandgrowonline.com.au.
    4. Optimise & Grow Online reserves the right to amend or update these terms and conditions at any time, and without notice.
    1. Optimise & Grow Online agrees to keep details of all sessions, strategies and plans, content, ideas, passwords, logins, client information, and associated data that is shared for purposes required to complete the contracted services confidential at all times. Optimise & Grow Online ask that you do the same.
    2. In working together it is extremely important that the relationship is built on trust. As such Optimise & Grow Online is committed to the utmost confidentiality. All information (written or verbal) that the Client shares with Optimise & Grow Online, and vice-versa, as part of this relationship will be kept confidential unless disclosure is required for staff, external parties or sub-contractors to fulfil services as part of this agreement, or if required by law (such as fear for your or another person’s safety or through a court order or subpoena).
    3. While Optimise & Grow Online will do our best to maintain security and confidentiality of all information shared, Optimise & Grow Online takes no responsibility for the security of information shared via third party applications such as email providers, the website or social media platforms which may be accessible to third-parties.
    4. Optimise & Grow Online may share the nature of the meetings or service requests with another professional for the purpose of seeking advice or guidance on how to best be of service.
    5. If meetings are being recorded, Optimise & Grow Online will inform the Client of this fact. The recordings will not be made public, in any way, at any time.
    6. Client must not share with any third party any personal logins or access to documentation provided by Optimise & Grow Online without written consent.
    1. Optimise & Grow Online makes no guarantees with any of the products or services sold.
    2. The Client accepts that given the nature of the products and services provided by Optimise & Grow Online, the results experienced by every client will differ. The client accepts responsibility for any such variance.
    1. Optimise & Grow Online does not permit public or commercial use of any materials, recordings and content created and published by Optimise & Grow without prior written consent.
    2. Duplication of any part of the materials, recordings and content created by Optimise & Grow is strictly prohibited without prior written consent.
    3. All materials are subject to copyright and all rights are reserved by Robyn Kyberd trading as Optimise and Grow Online.
    4. Any breach of copyright will result in prosecution.
    1. Application is not guaranteed entry into the offer or program.
    2. While we do all we can to ensure appropriate connection at all times, we are not liable for not receiving your application or order emails which results in missing a place in the advertised program or course.
    3. We do not warrant or guarantee specific commercial outcomes.
    4. All programs and courses that have not yet commenced have a no questions asked, 100% money back guarantee unless specifically outlined otherwise in these terms.
    5. Any courses or program that have been won as part of a giveaway or transferred as a gift are not eligible for refund nor redeemable for cash.
    6. Courses, programs or special offers sold by Optimise & Grow Online are not permitted to be sold or bartered to a third-party by the original winner.
    7. Close of cart dates and special offer promotional dates are final and Optimise & Grow Online is not obliged to offer the discount or special offer for any individual after the end of the promotional period.
    8. Any participant found to be broadcasting or sharing access to any part of any paid service, course or program with a third-party that has not paid for access will be immediately removed from the associated service, course or program and will be liable for damages.
    9. Optimise & Grow Online reserves the right to amend or update the course, program or special offer details and inclusions at any time, and without notice.
    1. By agreeing to these terms you are indicating you are financially capable of the investment and that you are in no way undertaking economic hardship to participate or purchase.
    2. Payment options are outlined on the product page in the online store. If you require a payment plan, please contact us to arrange.
    3. All associated project invoices from Optimise & Grow Online are issued in Australian Dollars and must be paid via card unless pre-arranged to pay via bank transfer.
    4. 10% GST applies to all Australian customers.
    5. Failure to pay outstanding subscription fees will result in your access being immediately revoked.
    1. Consultations, training sessions, e-courses, programs or digital product orders that have been fulfilled, that have been sent to the recipient, have commenced, or where login information has been sent, are not eligible for refund.
    2. All live training and programs that have not yet commenced have a no questions asked, 100% money back guarantee if claimed at least 2 days prior to commencement unless specifically outlined otherwise in these terms.
    3. Once a program has commenced, an administration fee of 50% applies to all refund requests and will be deducted from the amounts due for refund.
    4. If a course or program has completed, no refunds apply.
    5. Cancellation of booked sessions must be received a minimum of 4 hours prior. We will do our best to accommodate rescheduling of your appointment.
    6. Repeat appointment cancellations or missed appointments will forfeit your booking fee and appointment/s. No refunds will apply.
    7. Failing to attend a booked session without notice will forfeit the booking fee. No refunds will apply.
    8. No refunds will apply to clients failing to attend a course or program live session.
    9. To request a refund please email hello@optimiseandgrowonline.com.au or cancel your subscription directly through Your Account if applicable.
    10. All outstanding fees must be paid full within 7 days of cancellation.
    11. Any pro-rated advance payments will be refunded to the customer within 7 days.
    12. We reserve the right to terminate provision of products and services in the event that accounts are more than 3 days overdue and reserve the right to withhold all further products and services until accounts have been paid in full.
    13. Any approved refunds will be processed within 14 days of your request.
    1. To the maximum extent permitted by law, Optimise and Grow Online shall be deemed to have been discharged absolutely from all Claims for liability arising from the Products and Services (or from any act or omission of Optimise and Grow Online relating to the Products and Servic