It’s the dream, right? Writing a blog that brings people over from Google on autopilot. A blog so good that the flood gates open and people come crashing onto your website in seconds. The good news is that you can leverage the Google algorithm to get p ...
Creating an awesome customer experience doesn't have to something big, technical, or expensive. As we all know, it's the little things that can make the biggest difference. So I want to share with you 7 ways you can improve customer experience to optim ...
As part of the blog spotlight series I’m sharing this month I wanted to highlight the work of a colleague, Laura Dick. Laura is the systems strategist at Laura In Order where she helps online business owners to scale and grow their business by systemising ...
As part of the blog spotlight series I'm sharing this month I wanted to highlight the work of a creative colleague, Bec Newton. Bec is a Brisbane-based copywriter who has recently shared something new in her business: a business manifesto. mani ...
Tech is like ice cream - everybody has a favourite flavour! There are so many tools and applications to choose from, and they all offer different pros and cons. This is actually just as it should be, though, because it means you can find the tools tha ...
What are customer touchpoints? They’re the many points of customer contact that your business encounters from beginning to end. This includes things like seeing your post on social media, visiting your website, scrolling through product pages, seeing an o ...
Recent surveys have shown that 86% of buyers are willing to pay more for a better customer service experience. Which is why it's worth taking the time to find ways to give your customers a memorable experience that will keep them coming back for more. ...
You have about 15 seconds to impress a website visitor. That’s the average time someone will spend on your site before clicking away. Your site has a lot to do in those precious few seconds if you’re going to get people to spend more time on the site. ...
If you have a website and no blog, you are missing out. According to research, a well-written blog as the main component of your website will give you a whopping 434% chance of being ranked well in organic search engine results. In order to have a well-wr ...
There are only 2 ingredients to successful content production: speed and quality. If you do well enough on quality, all that's left to worry about is speed. So how can you increase production speed without sacrificing content quality? Easy: you work sm ...
A business process is a routine within which an individual or management follows to attain business goals. The flow of the processes in a business influences its efficiency. Most companies use the same approach to achieve their goals over the years. As ...
We may have mentioned this before, but for most business owners one of the main aims for their business is to grow. Business process improvement, or basically helping your business to grow in a streamlined way, is always in the back of your mind, even if ...